Ordering Your Tickets

Orders can be made in person in the Leeds Rugby Retail store on non-game days, over the phone by calling 0371 423 1315 or by visiting tickets.yorkshirecarnegie.com (hyperlink).

Tickets can also be purchased on match day from the Leeds Rugby Ticket Office or by paying cash on the turnstiles.

Tickets purchased online will be processed the next working day. Tickets will be posted out unless ID is required (you will be notified by email if this is the case) or if it is less than 72 hours before the fixture, these will then be placed in collections in the Leeds Rugby Retail Store on non-match days or in the Leeds Rugby Tickets Office on match day.

Yorkshire Carnegie accepts no responsibility for lost or forgotten season memberships or match tickets.

Collections

Any ticket orders put down for collections will be available from the Leeds Rugby Retail Store on non-match days (Monday to Saturday, 9am until 5pm).

Tickets will be available to collect on match days from the Ticket Office two hours before kick-off.

When collecting tickets, you will be required to confirm the name the tickets were booked under and the booking address.

If ID has been requested, you will need to show this when collecting your tickets.

If your order is for 10 tickets or more, we recommend you collect the tickets as on occasions large numbers of tickets have been lost in the post. If you have selected your tickets to be posted and it is an order of 10 or more tickets, we will call to confirm you are ok for them to be posted or if you would prefer to collect.

Please note: if you wish to collect your tickets on match day please arrive in plenty of time as we may experience busy periods on the run up to kick off.

Payment

Tickets can be purchased by cash in the Leeds Rugby Retail Store on non-game days or from the turnstiles on match day (please do not post cash), credit or debit card (excluding American Express) and cheque.

Tickets can not be reserved without payment.

*Please note there is a £1.50 fee for all tickets that are posted out or collected on match days. There is no charge for Print at Home or when buying in person from the Leeds Rugby Retail Store.

Season Memberships

Season Members have access to all RFU Championship home games and Championship Cup group games.

At Yorkshire Carnegie we have 2 types of memberships available:

All additional benefits and terms and conditions are detailed in the documentation received with the season ticket.

Yorkshire Carnegie accepts no responsibility for lost or forgotten season memberships or match tickets.

Concessions

Concession prices offered by Yorkshire Carnegie are for Senior Citizens (persons 65 years of age or over), Students, Disabled supporters and for Juniors (persons 16 years of age and under).

The receive a concession price ticket, the supporter must show appropriate proof (i.e. valid Passport, Driver’s License, Student ID, Blue Badge or PIP).

Children under 5 are free and do not require a ticket to stand in either South Stand or Carnegie Terraces or unreserved seating in the South Stand.

Car Parking

Car parking at Emerald Headingley Stadium is very limited. Parking spaces are £5; this can be booked in advance via tickets.yorkshirecarnegie.com (hyperlink), by visiting the Leeds Rugby Retail Store or by calling the Leeds Rugby Ticket Office on 0371 423 1315.

If you require Disabled car parking, please contact Megan Farrell on 0113 2033 238 or email megan.farrell@leedsrugby.com.

Match day parking is subject to availability. If there is no availability, parking will be on street (please be aware of parking restrictions and please be considerate to local residents).­

Away Team Supporters

Tickets for away supporters can be ordered through Yorkshire Carnegie. This can be done in advance by visiting tickets.yorkshirecarnegie.com (hyperlink), phoning the Leeds Rugby Ticket Office on 0371 423 1315 or by visiting the Leeds Rugby Retail Store at Emerald Headingley Stadium on non-match days.

Tickets can also be purchased on the day of the fixture by visiting the Leeds Rugby Ticket Office or by paying cash at the turnstile.

Away Match Tickets

Tickets for away fixtures can be purchased directly from the away club. Please keep an eye on the Yorkshire Carnegie website for further details.

Travel to Away Matches

Unfortunately, Yorkshire Carnegie do not offer coach travel to away fixtures at this time.

We do however, offer travel to our ‘On the Road’ fixtures, please keep an eye on the Yorkshire Carnegie website for further details. (NB: should the travel not have enough numbers booked on, the travel will be cancelled. Yorkshire Carnegie will be in contact at maximum 72 hours of the travel date to inform those who have already booked on)

(Remove) Re-Arrangement heading

(Remove) Abandonment heading

Refunds

Unable to attend a fixture?

In the event of being unable to attend a fixture / event, due to personal reasons and providing the tickets have not been used, you are entitled to a match credit for the full-face value of the ticket(s). This will be credited to your personal account on the Yorkshire Carnegie ticketing system and can be used against either tickets, away travel or memberships – this must be utilised by 31st March of the season the fixture/event takes place in.

A fixture / event has been cancelled, rescheduled or changed location.

If a fixture / event you have booked ticket(s) for is cancelled, rescheduled or has changed location, you are entitled to the option of a refund for the full-face value of the ticket(s) or a match credit for the full-face value of the ticket(s).

If a fixture / event is rescheduled to another date, your ticket/s will be valid for this date.  If you cannot attend on the rescheduled date, you are entitled to the option of a refund for the full-face value of the ticket/s or a match credit for the full-face value of the ticket(s).

If the face value of the ticket(s) has been discounted by Yorkshire Carnegie, the refund or match credit will be for the discounted price paid.

Season Memberships

Season Memberships for Yorkshire Carnegie are non-refundable. If you wish to cancel your Season Membership for Leeds Rhinos or Yorkshire Carnegie, you will be required to submit your request in writing to:

Sian Jones
Head of Customer Experience
Emerald Headingley Stadium
St Michaels Lane
Leeds
LS6 3BR

The Club will then be in contact with you to discuss the cancellation.

Feedback and Complaints

All feedback both positive and negative is greatly received; we welcome your opinions and suggestions.

Please address your feedback to Sian Jones, all complaints will be dealt with or passed to the relevant person within a maximum of 48 hours.

Please address all mail to:
Sian Jones
Head of Customer Experience
Emerald Headingley Stadium
St Michaels Lane
Leeds
LS6 3BR
Sian.jones@leedsrugby.com

Nottingham home