2019-20 season 

The Rugby Football Union has confirmed that the 2019-20 season has now been ended and there will be no more matches played in this season.

Yorkshire Carnegie have issued the following information for their current season members.

For any season members who have paid full price for adult, senior citizen and student full 2019-20 season memberships and full price for adult, senior citizen and student half season memberships (this excludes debentures), they will receive a pro-rata refund of three games.

There will be no refunds for season car parking passes. We will be contacting members to confirm how to manage their refunds.

The RFU also stated that they were still working through the implications of the season ending early and they will communicate these outcomes by the middle of April. 

May we take this opportunity to thank all our fans for their support for the team during the current season and we will aim to keep you up to date with any developments as soon as we know them. 

Ordering Your Tickets

Orders can be made in person from either Leeds Rugby Store (non-game days only) or Leeds Rugby Ticket Office, over the phone on 0371 423 1315 or by visiting tickets.yorkshirecarnegie.com.

Tickets can also be purchased on match day from Leeds Rugby Ticket Office or by paying cash on the turnstiles.

Tickets purchased online will be processed the next working day. Tickets will be posted out unless ID is required (you will be notified by email if this is the case) or if it is less than 72 hours before the fixture, these will then be placed in collections in the Leeds Rugby Ticket Office

Yorkshire Carnegie accepts no responsibility for lost or forgotten season memberships or match tickets.

Collections

Any ticket orders put down for collections will be available from the Leeds Rugby Ticket Office (Monday to Friday 9-5 or Saturday 9-12 (from 12pm on Saturday you can collect your tickets from the Leeds Rugby Store until 5pm).

Tickets will be available to collect on match days from the Ticket Office two hours before kick-off.

When collecting tickets, you will be required to confirm the name the tickets were booked under and the booking address.

If ID has been requested, you will need to show this when collecting your tickets.

If your order is for 10 tickets or more, we recommend you collect the tickets as on occasions large numbers of tickets have been lost in the post. If you have selected your tickets to be posted and it is an order of 10 or more tickets, we will call to confirm you are ok for them to be posted or if you would prefer to collect.

Please note: if you wish to collect your tickets on match day please arrive in plenty of time as we may experience busy periods on the run up to kick off.

Payment

Tickets can be purchased by cash in the Leeds Rugby Ticket Office or from the turnstiles on match day (please do not post cash) and credit or debit card (excluding American Express).

Tickets cannot be reserved without payment.

*Please note there is a £1.50 fee for all tickets that are posted out or collected on match days. There is no charge for Print at Home or when buying in person from the Leeds Rugby Retail Store.

Concessions

Concession prices offered by Yorkshire Carnegie are for Senior Citizens (persons 65 years of age or over), Students, Disabled supporters and for Juniors (persons 16 years of age and under).

The receive a concession price ticket, the supporter must show appropriate proof (i.e. valid Passport, Driver’s License, Student ID, Blue Badge or PIP).

Children under 5 are free and do not require a ticket to stand in either South Stand or Carnegie Terraces or unreserved seating in the South Stand.

Car Parking

Car parking at Emerald Headingley Stadium is very limited. Parking spaces are £5; this can be booked in advance via tickets.yorkshirecarnegie.com, by visiting the Leeds Rugby Retail Store or by calling the Leeds Rugby Ticket Office on 0371 423 1315.

If you require Disabled car parking, please contact Megan Farrell on 0113 2033 238 or email megan.farrell@leedsrugby.com.

Match day parking is subject to availability. If there is no availability, parking will be on street (please be aware of parking restrictions and please be considerate to local residents).­

Away Team Supporters

Tickets for away supporters can be purchased in person from either Leeds Rugby Store (non-game days only) or Leeds Rugby Ticket Office, over the phone on 0371 423 1315 or by visiting tickets.yorkshirecarnegie.com.

Tickets can also be purchased on match day from Leeds Rugby Ticket Office or by paying cash on the turnstiles.

Away Match Tickets

Tickets for away fixtures can be purchased directly from the away club. Please keep an eye on the Yorkshire Carnegie website for further details.

Travel to Away Matches

Unfortunately, Yorkshire Carnegie do not offer coach travel to away fixtures at this time.

Season Memberships

Season Memberships for Yorkshire Carnegie are non-refundable. If you wish to cancel your Season Membership for Leeds Rhinos or Yorkshire Carnegie, you will be required to submit your request in writing to:

Sian Jones
Head of Customer Experience
Emerald Headingley Stadium
St Michaels Lane
Leeds
LS6 3BR

The Club will then be in contact with you to discuss the cancellation.

Feedback and Complaints

All feedback both positive and negative is greatly received; we welcome your opinions and suggestions.

Please address your feedback to Sian Jones, all complaints will be dealt with or passed to the relevant person within a maximum of 48 hours.

Please address all mail to:
Sian Jones
Head of Customer Experience
Emerald Headingley Stadium
St Michaels Lane
Leeds
LS6 3BR
Sian.jones@leedsrugby.com

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